TFG Business Cardholder Terms & Conditions
These Terms & Conditions apply to your TFG Business Account and Visa cards. Please read them carefully. You can download a copy of these Terms & Conditions at any time from our website (www.tfgpay.com).
In these Terms & Conditions:
“Cardholder” means the person you have authorised to receive a Visa card and undertake transactions on your behalf.
“Distributor” means a third party who may distribute the card to you on our behalf.
“Large Enterprise” means you if your company or other organisation on the date of account opening had more than 10 employees and an annual turnover of more than €2,000,000 (or sterling equivalent).
“You”, “Account holder” means the authorised user of the TFG Business account and Visa card and any Cardholder.
“We”, “us” or “our” means Contis Financial Services Ltd or the Distributor acting on our behalf.
If you have any questions you can contact Customer Services by:
Your TFG Business Account and Visa card is issued by Contis Financial Services Limited, Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL, who is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registered number 900025) as an e-money issuer. Your TFG Business Account and card may be distributed by a third party on our behalf.
1. What is a TFG Business Account and Card?
The TFG card is a Visa card that can be used worldwide wherever Visa is accepted. It can be used online, in shops, over the phone or to withdraw cash from an ATM.
You can only spend money that you have paid into your account, so before using your card you need to make sure there are enough funds in the TFG account. Monies in the TFG account are not bank deposits and do not earn interest.
2. Who can apply for a TFG card?
You must be an authorised owner, director or employee of a business based in the EEU to be issued with a TFG account and cards. Eligible businesses include sole traders, partnerships and limited companies. A full list of eligible businesses is available at www.tfgpay.com.
3. How can I apply for the TFG Business Account?
You can apply at our website (www.tfgpay.com) or you may be able to apply through a Distributor.
Before we can open an account for you and issue you a card we may require evidence of your identity and residential address and we may also need to carry out checks on you electronically. If your account is funded by an organisation we may require some documentary evidence to prove this.
4. How do I operate the TFG Business Account and what are my responsibilities?
Instructions in relation to the Account may only be given to us by the person you have notified us, from time to time, as having authority to operate the account. You can set up account holders and additional Cardholders in the online account at www.accounts.tfgpay.com. You can set certain limits for each additional Cardholder.
If you are a partnership, trust or unincorporated association, each partner, trustee and member is jointly and severally liable to us for amounts owing on the account.
5. How do I get started?
As soon as you receive your card you must sign the signature strip on the back.
You will then need to activate your card. You can do this:
You also need to obtain your PIN to authorise chip-and-pin transactions and ATM withdrawals. You can get your PIN by calling Customer Services when you activate your card or through your online account.
By activating your initial card you are agreeing to these Terms & Conditions. Your card must be activated within 3 months of it being issued or it may be automatically cancelled and your account may be closed.
If you have ordered a card for someone else, it is your responsibility to give them the information required to activate the card and retrieve the PIN. If they start using the card we will take this as confirmation that you have communicated these Terms & Conditions to them and that they have accepted them.
6. Can I order an extra TFG card on my account for someone else?
If you are a business owner with an account you can request an additional TFG card for an additional cardholder and you may be charged a fee as detailed in the Fees and Limits table (section 34). By requesting an additional cardholder, you agree for us to issue them a card and for them to authorise transactions on your behalf. The additional cardholder shares the balance on the TFG Business Account to the limits set in the portal.
You agree to honour all transactions carried out by any additional cardholder and that you will be responsible for the use of the additional card and for any applicable fees and charges the additional cardholder may incur.
7. What if I want to change my PIN?
If you want to change your PIN, you can do so at any ATM with the Visa logo in the UK or any ATM that advertises this service. You can get a reminder of your PIN through your online account at www.accounts.tfgpay.com or by calling Customer Services.
8. How do I add funds to the TFG Business Account?
You or your organisation (if applicable) may pay in to your account by transfer from a bank account and any other method notified on our website from time to time. You cannot pay into your account by a balance transfer from a credit card. You may only pay in funds up to your maximum account balance.
A fee may apply for each payment into your account, please refer to the Fees and Limits table (section 34). Certain minimum and maximum limits and usage requirements apply to your account and card; such limits and requirements are detailed in the Fees and Limits table. We reserve the right to refuse to accept any particular payment if we suspect any fraudulent activity or in the event of other exceptional circumstances.
As soon as we receive the funds that you have paid in, they will be on your account and ready to use. There may be occasions when we delay the funds reaching your account for up to three working days, this may happen when we need to confirm the transaction with the sending bank.
Where an overpayment has been made to your account in error, we reserve the right to debit the account with the excess amount to correct the payment transaction.
9. How do transactions work?
The first step will be to follow the instructions of the merchant or ATM to authorise a transaction. A transaction is authorised when you:
Like other payment cards, we cannot guarantee a retailer or ATM will accept your card.
An account transaction is authorised by you when you access your online account using your personal security details and submit a transaction request. You may, in addition, be required to enter a one-time passcode or other security information to authorise a transaction or make account amendments. One time passcodes will be sent to the mobile phone number registered to your account.
As soon as a transaction is authorised we will deduct the value of your transaction from the balance on your account. At the same time we will deduct any fees that apply to the transaction. See the Fees and Limits table (section 34) for more information.
Once we have received authorisation for a transaction we will transfer funds to the retailer within 3 days. A transaction will be received as follows:
10. Can I cancel a transaction I have made?
Generally, authorisation for a transaction may not be withdrawn by you. However, you may be able to withdraw your authorisation where you have authorised a transaction which will take place on a future date. In this situation, to withdraw your authorisation, you must notify the retailer before the close of business on the business day before the day on which the transaction was due to take place and provide us with a copy of the notice. We may charge you an Administration Fee if a transaction is revoked by you under this paragraph (see the Fees and Limits table (section 34)).
11. Can I pay for things in a foreign currency?
Your card is denominated in Euros. If you make a purchase or an ATM withdrawal in any other currency we will convert the sum into Euros using the exchange rate set by Visa on the day they process the transaction, this may differ from the actual date of the transaction. An international transaction fee will apply to each of these transactions (see the Fees and Limits table (section 34).
Any changes to the exchange rate used to convert foreign transactions will be made immediately. You can find the exchange rate for a transaction made in a currency other than Euros on a given date at: https://www.visaeurope.com/.
12. Is there anything I can’t buy with my TFG card?
You may not use your card for illegal purposes. It also cannot be used for a limited number of specified transactions. Please see our website for details. Your card may also be subject to restrictions placed by your employer.
13. How can I check my TFG account?
You can check your account by accessing it securely through our website (www.accounts.tfgpay.com). Your statement will show:
14. How long will the TFG card last?
Your card will be valid for 3 years. You will not be able to use your card after its expiry date. This agreement shall terminate when your card is cancelled or expires and is not replaced.
15. Does the TFG card have spending limits?
You can only spend the money that is in your account. Limits also apply to ATM withdrawals, and other limits may be applied to the amount of spend and the number of transactions you can perform. See the Fees and Limits table (section 34) and our website for further details.
If, for any reason, the transaction is completed when there are insufficient funds in your account then you will have to reimburse the shortfall to us, unless it is due to an error by the retailer with whom you made the transaction.
We may collect this shortfall from any card you have with us or from any funds which you subsequently pay into your account. We may suspend your cards until the negative balance is restored and charge you an Administration Fee (see the Fees and Limits table (section 34) for transactions that you make using your card that results in a negative balance or increases the negative balance on your account.
16. What if I have been overcharged or charged for transactions I didn’t make?
If you dispute a transaction that has been processed on your card you should contact the merchant first as this may lead to the quickest resolution. If the dispute cannot be resolved with the merchant you should contact us as soon as possible and at least within 13 months of the date of the transaction. Unless you are a Large Enterprise, we will refund the amount of any transactions that our investigations show were not authorised by you, provided you have acted with reasonable care, kept your card secure, not disclosed your PIN or security details to anyone else and not acted fraudulently. We may charge you an Administration Fee for charging the transaction back to the retailer through the Visa system.
Unless you are a Large Enterprise, you may be entitled to claim a refund in relation to transactions where:
17. What about security?
You should treat your card like cash. If it is lost or stolen, you may lose some or all of your money on your card, in the same way as if you lost cash in your wallet or purse. Therefore, you must keep your card safe and not let anyone else use it. You must keep your PIN secret at all times; never disclose your PIN or security information to anyone. Security information includes your login and password details used to access your account or any other website where your card details are stored. We also recommend that you check the balance on your account regularly through logging onto your account at the website or by contacting Customer Services.
18. What if my TFG card is lost or stolen?
If you lose your card or it is stolen, or you suspect that someone else has found out your PIN or password, you must tell us immediately by calling us or logging onto your account through the website and notifying us. Your card will be cancelled immediately. We run a dedicated line for lost or stolen cards; the number is 0333 202 3645 and calls are charged at the standard geographical rate. If, after reporting a lost card, you subsequently find the card, you must not use it. Cut it in half through the signature box, magnetic strip and chip.
Unless you are a Large Enterprise, if you ask us to do so, and provided that you provide information and assistance that we request from you, we will investigate any disputed transaction or misuse of your card.
If the investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep your card, security details or PIN secure or by failing to notify us without delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the card), then we will not refund the transaction amount and will charge you a fee of up to £50 for any loss we suffer because of the use of the card. If the investigations show that you have not acted fraudulently or with gross negligence, your maximum loss or liability to us for any unauthorised transaction will be limited to £50 and we will refund the amount of any transactions entered into after we receive your notification.
If you are a Large Enterprise you will be liable for all transactions undertaken on the card until you notify us of the loss or misuse of the card. You will not be liable for any further transactions after notification unless you or the Cardholder has acted fraudulently, with intent or with gross negligence.
19. Will you ever block a transaction without me asking?
We may refuse to pay a transaction:
If we refuse a transaction, we will tell you why immediately, if we can, unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a transaction by contacting Customer Services.
20. Can I cancel my TFG Business Account?
You have a legal right to cancel your account up to 14 days from the date your account is opened without incurring any penalty and we will refund any card issue fees. We may charge you a Card Cancellation Fee if we have already incurred costs by ordering a card in your name. You can also cancel your account any time after the 14 day period subject to a Redemption Fee (the Fees and Limits table (section 34)) by contacting Customer Services. You should also cut your cancelled card in half through the signature box, magnetic strip and chip.
You will not be entitled to a refund of money you have already spent on transactions authorised, or pending or any fees for use of the card or account before the card is cancelled or expires.
21. Could my TFG Business Account be cancelled?
We may cancel your account, cards and this agreement by giving you at least 60 days’ notice. Reasons for cancellation may include:
We may also cancel your account and cards immediately if we:
If we cancel your account immediately, we will tell you as soon as we can if we are permitted to do so.
In these circumstances, you must tell us what you want us to do with any unused funds. You must do this within 3 months of the date we tell you that your account is cancelled.
22. Can I get money back once I have put it on?
You can clear the balance on your account through spending or ATM withdrawals. See the Fees & Limits table (section 34) for the fees that would apply.
Alternatively, you or your organisation (if they provided you with your card) may request a refund of the funds on your account by contacting Customer Services and confirming that your card has been destroyed by cutting it up. We will transfer your funds back to you (or your organisation, if applicable) at no cost to you, unless:
If one of these situations does apply then we will charge a Redemption Fee (see the Fees and Limits table (section 34).
We will not redeem the value of the funds on your account to you if your request for redemption of the funds is more than six years after the date of termination or expiry of this agreement.
All funds will be returned to a bank account of your choice or to your organisation if the funds belong to them. We reserve the right to see proof of your (or your organisation’s) ownership of the bank account before transferring funds to it. To enable us to comply with our legal obligations, we may ask you to provide us with certain information such as identification documents before we can process your refund request.
Please also refer to section 29 below for the circumstances in which we do not give you a refund.
23. Is money on my TFG Business Account protected like my bank account?
The card and associated account is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the card and associated account. We will however ensure that any funds received by you are held in a segregated account so that should we become insolvent your funds will be protected against claims made by our creditors.
24. What if I have a complaint?
If you are unhappy in any way with your card and account or the way it is managed, you can contact Customer Services so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly.
If we are unable to resolve your complaint to your satisfaction you may, unless you are a Large Enterprise, contact the Financial Ombudsman Service at Exchange Tower, London, E14 9SR. Telephone: 0800 023 4 567from landlines, 0300 123 9 123 from mobile phones or +44 20 7964 0500 for calls from outside the UK and e-mail: email@example.com.
25. What if I change my details?
You must let us know as soon as possible if you change name, address, telephone number, mobile number or e-mail address. If we contact you in relation to your account we will use the most recent contact details you have provided to us. Any e-mail sent to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.
26. What will happen to my personal information?
We will process and retain personal data in order to open, administer and run your account. We will transfer your personal data within our groups of companies and to other third parties in order to issue a card and run your account.
We will transfer your personal data, including details of your transactions, within our group of companies and to the Distributor, in order to carry out, monitor and analyse our relevant business. If we transfer your information to third parties outside the European Union we will take steps to ensure that the third party agrees to apply the same levels of data protection that apply in the UK.
If you have agreed, we or other third parties may also contact you to let you know about services that are of interest to you. You can contact us if you don’t want to receive any marketing materials from us or other third parties.
We may check personal information with fraud protection agencies and other organisations and we may get information about you from recognised agencies to verify your identity. A record of such enquiries may be left on your file.
We and other organisations may access and use this information to prevent fraud and money laundering, for example, when:
Please contact us if you want to receive details of the relevant fraud prevention agencies.
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
We may monitor and/or record telephone calls we have with you to help us maintain and improve the quality of the service we provide to you.
27. Will these Terms & Conditions ever change?
We may change these Terms & Conditions by notifying you by e-mail or other agreed means at least 60 days before the change is due to happen. We will assume that you agree with the change. If you do not agree with the change you must tell us before the change happens and we will cancel your account immediately. If you cancel your account in this way then we will return any balance on the account to you or your employer and you will not be charged a Redemption Fee.
An up-to-date version of these Terms & Conditions, as well as any notices of future changes will always be available on our website, (www.tfgpay.com). You should check our website regularly for such notices and changes.
28. When may use of the TFG card and account be interrupted?
From time to time, your ability to use your card or account may be interrupted, e.g. when we carry out systems maintenance. If this happens, you may be unable (a) to use your card to pay for purchases or obtain cash from ATMs and/or (b) to obtain information about the funds available in your account and/or about your recent transactions.
In addition, like other payment cards, we cannot guarantee a merchant will accept your card, or that we will necessarily authorise any particular transaction. This may be because of a systems problem, something outside our reasonable control, to comply with legal and regulatory requirements, or because we have suspended, restricted or cancelled your card or refused to replace it in accordance with these Terms & Conditions.
29. What is our responsibility?
If we incorrectly deduct funds from your account, we will refund them. If unauthorised transactions occur after you have notified us of the loss, theft or unauthorised use of your card or account, and you have not acted fraudulently or in breach of these Terms and Conditions, then we will be liable.
We will not be liable:
30. When can I be charged (other than the fees in section 34)?
We may charge you for any reasonable costs that we incur in taking action to stop you using your card or account and to recover any monies owed as a result of your activities if you:
In these circumstances we will not refund transactions and we reserve the right to charge you for any reasonable costs that we incur in taking action to stop you using your account and to recover any monies owed as a result of your activities.
If you have not been fraudulent, or grossly negligent, and have used your card and account in accordance with these Terms & Conditions, your maximum liability for any unauthorised transactions before you notify us will be £50.
We may also charge you an Administration Fee if we have to manually intervene to complete a payment or rectify an error on the account caused by an error or omission on your part.
31. Who is the data controller?
Contis Financial Services Limited is a data controller of your personal data and will always process your personal data in accordance with the Data Protection Act 1998.
32. Can I assign my rights or obligations under these Terms and Conditions?
You may not transfer or assign any rights or obligations you may have under these Terms & Conditions to any other person without our prior written consent. We may assign the benefit and burden of these Terms & Conditions to any other person at any time on giving you two months prior notice of this. If we do this, your rights will not be affected.
33. Governing law
This Agreement is concluded in English. All communications with you will be in English. These Terms & Conditions will be construed in accordance with English law and the exclusive jurisdiction of the English courts.
34. What are the fees and limits?
|Fees and Charges||Value||Comments|
|One Additional Card||FREE||Additional cardholders must be 13 years or over.
Additional cards share the account holder’s funds
|Extra Additonal Cards||€10.00 per card||Additional cardholders must be 13 years or over.
Additional cards share the account holder’s funds
|Replacement Card||€10.00 Lost/stolen/damaged replacement card||Free replacement for expired cards.
€10.00 for lost/stolen/damaged replacement
|Monthly Management Fee||€5.00 per month per card||First charge is within 15 days of card request|
|Delivery times||Within 10 working days|
|EU purchases in Euros||FREE|
|UK purchases||€0.50 plus 2% of the transaction value||Any transaction in a foreign currency will be converted into Euros. We'll do this at the rate of exchange provided by Visa Europe on the date they process the transaction which may differ from the actual transaction date. See more information on exchange rates on the Visa Website.|
|EU purchases not in Euros||€0.50 plus 2% of the transaction value||Any transaction in a foreign currency will be converted into Euros. We'll do this at the rate of exchange provided by Visa Europe on the date they process the transaction which may differ from the actual transaction date. See more information on exchange rates on the Visa Website.|
|International purchases||€1.50 plus 2% of the transaction value||Any transaction in a foreign currency will be converted into Euros. We'll do this at the rate of exchange provided by Visa Europe on the date they process the transaction which may differ from the actual transaction date. See more information on exchange rates on the Visa Website.|
|ATM Withdrawal in Europe in Euros*||€1.00|
|ATM Withdrawal UK*||€1.50 plus 2% of the transaction value||Any transaction in a foreign currency will be converted into Euros. We'll do this at the rate of exchange provided by Visa Europe on the date they process the transaction which may differ from the actual transaction date. See more information on exchange rates on the Visa Europe website.|
|ATM Withdrawal in Europe not Euros*||€1.50 plus 2% of the transaction value||Any transaction in a foreign currency will be converted into Euros. We'll do this at the rate of exchange provided by Visa Europe on the date they process the transaction which may differ from the actual transaction date. See more information on exchange rates on the Visa Europe website.|
|ATM Withdrawal International*||€2.25 plus 2% of the transaction value||Any transaction in a foreign currency will be converted into Euros. We'll do this at the rate of exchange provided by Visa Europe on the date they process the transaction which may differ from the actual transaction date. See more information on exchange rates on the Visa Europe website.|
|Declined ATM transaction charge||€0.25|
|Bank transfer||2%||Add funds to your account by bank transfer from an EU bank account.|
|Call costs to Customer Services||Standard geographical rate||Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 40p per minute. Calls from landlines and mobiles are included in free call packages.|
|Statements online (per 62 days)||Free|
|Inactivity/dormancy fee||€5.00 per card per month|
|Administration Fees||€50.00||Administration fee for instigating a chargeback on request of the Cardholder, transaction revocation, manually rectifying Cardholder errors or investigating shortfalls.|
|Data subject access fee||£ 10.00||Fee to provide information on your personal data held by us.|
|Card cancellation fee||€15.00||When you cancel the agreement within the first 14 days and a card has already been ordered in your name|
|Redemption fee||€15.00||When you request a funds transfer on closing of the account|
|Card expiry||36 months||The card is valid for 36 months|
Notes to fees and limits:
* some ATM providers may charge an additional fee and should advise you before you confirm the transaction.
Your card and account is issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa.
Please note that the TFG card and account is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.